Return Policy

Return & Refund Policy

We are committed to ensuring you are completely satisfied with your experience at Bobble & Clay. Please read this policy carefully before placing your order, as we specialize in personalized, handmade custom products.

1. The Core Principle: Nature of Custom Products

Every Bobble & Clay bobblehead is a one-of-a-kind piece handcrafted in our studio based on the photos and specific instructions you provide. It is not a stock item but a unique portrait created exclusively for you. As such, we cannot resell it.

Therefore, our policy is as follows: All completed custom orders are final sale and generally not eligible for return or exchange for reasons other than quality issues.

2. Situations We Accept Returns/Remakes (Our Responsibility)

We stand behind our craftsmanship and product quality. In the following scenarios that are our fault, we offer a free remake or a full refund:



Situation Our Solution What We Need From You
Damaged During Shipping Free remake & reshipment, or a full refund. Contact us via email within 48 hours of delivery with clear photos/video showing the shipping box, internal packaging, and the damaged product.
Significant Deviation from Design Free remake or a full refund. Provide evidence comparing the approved design preview with the final received product, proving a major discrepancy.
Wrong Item Shipped (Non-custom) Free replacement with the correct item or a full refund. We cover return shipping. Keep the item unused and undamaged, and cooperate to return it.

3. Situations We Cannot Accept Returns (Understanding & Communication are Key)

To ensure fairness and sustain our small studio, we cannot offer returns or refunds for:

  • Dissatisfaction due to unclear photos, poor angles, or vague descriptions provided by the customer.

  • Change of mind after the customer has approved the design preview.

  • Subjective reasons like "I don't like it" or "It doesn't feel right" (in the absence of a major craftsmanship error).

  • Failed deliveries due to an incorrect shipping address, recipient unavailable, or customs issues caused by the customer.

4. Refund Process & Timing

  1. Request: Please submit your request via our Contact Us page with supporting evidence (photos, order number, etc.).

  2. Review: We will review your request and respond within 1-3 business days.

  3. Approval & Processing: Once approved, refunds will be issued to the original payment method. Processing typically takes 5-10 business days, depending on your card issuer or payment platform.

Important Notes

  • The Preview Approval is a Critical Step: We provide a design preview for your approval during production. This is your final opportunity for revisions. Your approval confirms the design direction for final production.

  • Customs & Import Duties: For international orders, any paid import duties or taxes are non-refundable by us. Please consult your local customs authority regarding their refund process.

  • Policy Updates: We reserve the right to update this policy at any time. The final interpretation of this policy belongs to Bobble & Clay.

We believe clear communication and skilled craftsmanship are the best ways to prevent any dissatisfaction. Thank you for your understanding and support, which allows us to continue focusing on creating unique handmade pieces for each customer.

If you have any questions about your order, please contact us before finalizing your design preview!